SHIPPING AND HANDLING

Jewelry

Since our jewelry items are handmade to order, please allow a few days for your order to be processed and your new design to be crafted. Most orders will ship out within 3-6 days, but during peak seasons, it may take up to 10 days for your order to ship. If you need your item quickly, we can expedite this process and can often ship as quickly as next day plus expedited shipping. However, for those not in a rush, we are grateful for the patience as we work to create your special piece. We hope you love your new designs!

Shoes

For all in-stock purchases, you can expect your order to ship within 2-4 business days. Depending on the shipping method chosen at checkout, you can expect to receive your Good Hearted design in 3-10 days.

Clothing

Printed Designs: For all in-stock purchases, you can expect your order to ship within 2-4 business days. Depending on the shipping method chosen at checkout, you can expect to receive your Good Hearted design in 3-10 days.

Embroidered Designs: Most of these styles are not made until you order them... so since many of these pieces are handmade (with love) to order, please allow up to a week for us to make your new favorite addition to your wardrobe. Most of these pieces are shipped via UPS Ground, so please allow an additional 1-7 business days for shipments to be delivered.

EASY RETURNS & EXCHANGES

If you are not 100% satisfied with your purchase, just email customerservice@thegoodhearted.com within 15 days of the delivery date and we will return or replace it ASAP! Ship your items back to us and we will take care of the rest. We want you to love your piece as much as we do =)